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Applicable to the vTraks platform at vtraks.com

Terms and Conditions

Last updated: September 7, 2026

These Terms and Conditions ("Terms") form a legal agreement between AIVision Joint Stock Company ("we", "AIVision") and the organization or individual ("Customer", "you") using the vTraks platform together with its related services, web application, mobile application and APIs (collectively, the "Service").

By creating an account, signing in, or otherwise using the Service, you confirm that you have read, understood and agree to be bound by these Terms. If you are entering into these Terms on behalf of an organization, you represent that you have the authority to bind that organization. If you do not agree, do not use the Service.

Contents

  1. 1. Definitions
  2. 2. Accounts and Security
  3. 3. Right to Use the Service
  4. 4. Acceptable Use
  5. 5. Data and Ownership
  6. 6. Privacy and Information Security
  7. 7. Availability and Support
  8. 8. Fees and Payment
  9. 9. Limitation of Liability
  10. 10. Indemnification
  11. 11. Termination
  12. 12. Changes to the Terms
  13. 13. Governing Law and Disputes
  14. 14. Contact

1. Definitions

  • "Service" means the AI-powered retail display tracking platform provided by AIVision, including SKU detection, share-of-shelf measurement, planogram compliance scoring and related reporting.
  • "Account" means the login credentials issued to a user within the Customer organization.
  • "Customer Content" means the data, shelf photos, store information, product catalog and other data you upload to or generate through the Service.
  • "Analytics Output" means the results the system generates from Customer Content, such as SKU counts, compliance scores and share of shelf.

2. Accounts and Security

To use the Service you need an account issued by your organization's administrator or by AIVision. You are responsible for all activity that occurs under your account.

  • Keep your credentials and login QR codes confidential and do not share them with unauthorized third parties.
  • Notify us promptly if you discover unauthorized access or credential leakage.
  • Keep your account information accurate and up to date.
  • Be responsible for user provisioning and permission management within your organization.

3. Right to Use the Service

During the term and provided you comply with these Terms, AIVision grants you a non-exclusive, non-transferable, revocable right to access and use the Service for your internal business purposes.

This right does not include the right to resell, sublicense, copy source code, reverse engineer, or build a competing product based on the Service.

4. Acceptable Use

You agree not to use the Service to:

  • Violate applicable law or the rights of third parties.
  • Upload unlawful, harmful, or privacy-infringing content.
  • Attempt unauthorized access to systems, to other customers' data, or to interfere with the operation of the Service.
  • Use automated tools to scrape data beyond the licensed API scope, or to overload the system.
  • Reverse engineer, decompile, or attempt to extract our AI models, algorithms or training data.

5. Data and Ownership

You retain all ownership of your Customer Content. You grant AIVision the right to process Customer Content to the extent necessary to operate, maintain and improve the Service, including running image recognition and producing Analytics Output.

AIVision may use data in aggregated, anonymized form (that cannot identify a specific Customer or store) to improve model accuracy and Service quality. We do not sell Customer Content to third parties.

AIVision retains all intellectual property rights in the platform, software, AI models, interface and any improvements to the Service.

6. Privacy and Information Security

We apply reasonable technical and organizational measures to protect data, including transport encryption, role-based access control, and data separation between customers (tenants).

Collection and processing of personal data is governed by our Privacy Policy and applicable personal data protection law in Vietnam. Any data-related questions may be sent to contact@aivgroups.com.

7. Availability and Support

We strive to keep the Service running reliably but do not guarantee it will be uninterrupted or entirely error-free. We may suspend the Service for maintenance, upgrades or security reasons, and will give reasonable prior notice where practicable.

Specific commitments on service availability (SLA), support windows and response times, if any, are set out in the separate service agreement between the parties.

8. Fees and Payment

Fees for the Service, if any, are set out in the agreed quotation or service agreement. Unless otherwise agreed, fees are non-refundable and exclusive of applicable taxes.

9. Limitation of Liability

The Service, including AI-generated Analytics Output, is provided on an "as is" basis. Detection results may contain errors and are intended to support decision-making only; you are responsible for business decisions made based on the Analytics Output.

To the extent permitted by law, AIVision is not liable for indirect, incidental, consequential damages or lost profits. AIVision's total liability arising out of or relating to the Service shall not exceed the fees you paid for the Service in the 12 months preceding the event giving rise to the liability.

10. Indemnification

You agree to indemnify and hold AIVision harmless against any third-party claims arising from your breach of these Terms, your unauthorized use of the Service, or from Customer Content that infringes third-party rights.

11. Termination

Either party may terminate use of the Service in accordance with the service agreement. We may suspend or terminate access if you materially breach these Terms.

Upon termination, your right to use the Service ends. We will assist with exporting Customer Content for a reasonable period, after which data may be deleted in accordance with our retention policy.

12. Changes to the Terms

We may update these Terms from time to time. For material changes, we will notify you through the Service or by email. Your continued use of the Service after the changes take effect constitutes acceptance of the updated Terms.

13. Governing Law and Disputes

These Terms are governed by and construed in accordance with the laws of Vietnam. Any dispute will first be resolved through good-faith negotiation; failing that, it will be submitted to the competent court in Vietnam.

14. Contact

If you have questions about these Terms, please contact AIVision Joint Stock Company at contact@aivgroups.com or via vtraks.com.

This document is provided for transparency about the conditions of use and does not constitute legal advice. Where a separate service agreement is signed between the parties, that agreement prevails in the event of any conflict.

AI-powered retail display tracking and planogram compliance.

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